Solutions

Service Portal Integration with One Identity Manager

ServiceNow Service Portal with integration of Identity and Access Management based on One Identity Manager (IAM)

We evolve your ServiceNow Service Portal to a Single Point of Contact by integrating additional systems like One Identity Manager

Target Groups:

All company users, HR- and IT-departments

ServiceNow applications:

Service Portal, Service Catalog

Objectives:

  • ServiceNow Service Portal as a central access for all internal service requests (Single Point of Contact – SpoC)
  • Attractive and easy-to-use Service Portal for all users
  • Integration of additional portals in ServiceNow Service Portal
  • Seamless integration with One Identity Manager – a unified and integrated frontend
  • Requesting products from ServiceNow and IAM. Utilization of ServiceNow’s shopping cart functionality
  • Integrated approval processes for IAM and ServiceNow requests
  • Management of user profiles
  • Consideration of IAM’s eligibility functionality

Deliverables

  • Designing a central Service Portal based on ServiceNow
  • Provide an interface to One Identity Manager (and other systems)
  • Customizing of order- and approval processes with regards to an integrated portal
  • Provisioning of IAM products (catalog items) in ServiceNow
  • Development of Portal Widgets