Service Portal Integration with One Identity Manager

ServiceNow Service Portal with integration of Identity and Access Management based on One Identity Manager (IAM)

We evolve your ServiceNow Service Portal to a Single Point of Contact by integrating additional systems like One Identity Manager

Target Groups:

All company users, HR- and IT-departments

ServiceNow applications:

Service Portal, Service Catalog


  • ServiceNow Service Portal as a central access for all internal service requests (Single Point of Contact – SpoC)
  • Attractive and easy-to-use Service Portal for all users
  • Integration of additional portals in ServiceNow Service Portal
  • Seamless integration with One Identity Manager – a unified and integrated frontend
  • Requesting products from ServiceNow and IAM. Utilization of ServiceNow’s shopping cart functionality
  • Integrated approval processes for IAM and ServiceNow requests
  • Management of user profiles
  • Consideration of IAM’s eligibility functionality


  • Designing a central Service Portal based on ServiceNow
  • Provide an interface to One Identity Manager (and other systems)
  • Customizing of order- and approval processes with regards to an integrated portal
  • Provisioning of IAM products (catalog items) in ServiceNow
  • Development of Portal Widgets