Our ServiceNow Operation Center is supporting you in your day-today-tasks in your ServiceNow operation. We stagger our services dependent on your needs. We offer different Services Contracts that may cover all operational tasks in your ongoing operation except projects:

• Regular Release upgrades
• Bug fixing and support
• Instance Monitoring
• Customizations
• Catalog customizations
• workflow programming
• Reports
• …

We may also support you in certain ServiceNow modules

• IT Business Management
• Service Portal Administration
• Interfaces

Simply get into contact with us and ask us for more.

Utilize our ServiceNow expertise also for your own projects. We know ServiceNow as well as necessary Service Management processes and this combination makes us your perfect partner for implementing, customizing and further developing your ServiceNow instance. Please have a look on a part of our consulting services:

• Process consulting for Service Management and other internal processes like Project Portfolio Management, Project Management, Financial Management, HR Management and more. Translation into effective business solutions based on ServiceNow
• Architecture design of your ServiceNow instance
• Implementation of powerful Service Portals based on ServiceNow and integration with other platforms
• Change Management during implementation of ServiceNow. E.g. project planning, user training, documentations
• Customizing of your ServiceNow instance
• Integration of ServiceNow into your software landscape
• Development of scoped applications

Contact

SAP KeyUser Pro – SPM Integration is an enhancement of our product SAP KeyUser Pro. It is intended for customers that want to integrate SAP Service Management with ServiceNow Project Portfolio Management. This enhancement allows creating a Demand directly from SAP KeyUser Pro. A pre-qualification of the SAP project request will be done upfront before adding SAP Project Requests to the Project Portfolio, managed by the ServiceNow Portfolio plugin. A specialty is full integration into the ServiceNow Service Portal, so those regular users need not change the User interface when they want to create a project request.

SAP KeyUser Pro – SPM for download from the ServiceNow Store.

Key Features

Integration of SAP Project Requests generated within SAP KeyUser Pro with ServiceNow Strategic Portfolio Management

• Integrates SAP Service Management with ServiceNow Project Portfolio Management
• Combines Infrastructure Project Requests with Application Project Requests and manage them within a single Portfolio suite
• Automatic Demand creation with data takeover from SAP Project Requests
• Enhancing SAP KeyUser Pro forms with fields relevant to Demand Management
• Full integration into the ServiceNow Service Portal for creating SAP Project Requests

Systemanforderungen

• SAP KeyUser Pro Version 2.0 or higher
• ServiceNow Strategic Portfolio Management (SPM)
• Certified for San Diego release and above

 Integrations