SAP KeyUser Pro

servicenow certifiedSAP KeyUser Pro is a business solution for supporting SAP (and ERP) environments. It addresses SAP Service Management from Support tickets, via SAP Service requests to Change- and Project Requests. It includes enhanced functionalities to find SAP KeyUser and SAP Services for all SAP users. It covers also the integration of external partners into the service workflows of SAP. In principle, it can be customized to supporting any kind of ERP-Systems like Navision and others.

Please contact us for more details and an on-site presentation. SAP KeyUser pro can be implemented very quickly due to its pre-configuration and its immediate availability on the ServiceNow cloud platform. Beside the solution, we offer implementation and customizing support, ServiceNow platform operation and user trainings as well as customized user documentations.

Flyer SAP KeyUser Pro
Demo Video SAP Integration with SAP KeyUser Pro
Download SAP KeyUser Pro from the ServiceNow Store.

Key Features

Pre-configured SAP Service Management Solution for covering all needs of a SAP support organization. Fast implementation and cost reduction through optimized support processes guaranteed.

  • Best practice from many companies. Pre-configured SAP support governance and processes including a role model and board structures. Quick implementation
  • Integration with SAP
    • Interface for SAP GUI, Fiori Launchpad and Solution Manager with data takeover
    • SAP System information and attachments automatically generated and attached to support tickets for fast ticket resolution and sophisticated ticket routing
    • Create Change Requests in Solution Manager directly from SAP KeyUser Pro
  • Meaningful Dashboards for Service Managers
  • ServiceNow Platform Runtime licenses include. No ITIL license required
  • Multilanguage Support. Current default languages are English and German
  • Easy to use search functionality for finding KeyUsers and SAP services. Managing delegates and absences
  • Full integration in ServiceNow Service Portal
  • Effort estimations and approval processes for Changes and Projects
  • Managing external companies and approve use
  • Domain separation support, intended for Service Providers
  • Especially designed for companies running the SAP KeyUser support model

Changes in Version 1.5

  • SAP Fiori Client included
  • New Dashboard
  • Full Service Portal integration and mobile support
  • Domain separation
  • Multi-language support

Application Modules

  • Support Request (1st level)
  • Customizing Request
  • Change & Project Request
  • Services Search and Request
  • KeyUser Search

Service Management Model

Service Management Model