Skip to content

ServiceNow Service Portal with integration of Identity and Access Management based on One Identity Manager (IAM)

    We evolve your ServiceNow Service Portal to a Single Point of Contact by integrating additional systems like One Identity Manager

    Target Groups:

    All company users, HR- and IT-departments

    ServiceNow applications:

    Service Portal, Service Catalog

    Objectives:

    • ServiceNow Service Portal as a central access for all internal service requests (Single Point of Contact – SpoC)
    • Attractive and easy-to-use Service Portal for all users
    • Integration of additional portals in ServiceNow Service Portal
    • Seamless integration with One Identity Manager – a unified and integrated frontend
    • Requesting products from ServiceNow and IAM. Utilization of ServiceNow’s shopping cart functionality
    • Integrated approval processes for IAM and ServiceNow requests
    • Management of user profiles
    • Consideration of IAM’s eligibility functionality

    Deliverables

    • Designing a central Service Portal based on ServiceNow
    • Provide an interface to One Identity Manager (and other systems)
    • Customizing of order- and approval processes with regards to an integrated portal
    • Provisioning of IAM products (catalog items) in ServiceNow
    • Development of Portal Widgets