SAP KeyUser Pro is our certified ServiceNow solution for SAP Service Management and integrates SAP GUI, SAP Fiori and SAP Cloud ALM. It implements the KeyUser model, covers the required governance and assures all processes and intefaces for an efficient KeyUser organization.
Target Groups:
All SAP User, SAP KeyUser, SAP Service Organization
ServiceNow applications:
Platform Runtime
Objectives:
- Pre-configured processes and roles for the SAP Support, including the SAP KeyUser model
- ServiceNow as the central tool for all service requests including SAP support
- Integration of all Key Users into the support flow (first line of support)
- Service- and Support Management
- Creation of support requests directly from SAP GUI/Fiori in ServiceNow with transmitting runtime information
- Change Management as a standalone solution or integrated with SAP Cloud ALM
- Integration of SAP Cloud ALM for creating Requirements
- Exchange of status information between SAP KeyUser Pro and SAP Cloud ALM