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KeyUser Pro – SAP Cloud ALM Integration

    KeyUser Pro

    Built on NOW
    Available on SAP Store
    Pro Requirement – Your Path to the SAP Cloud ALM Future.
    Seamless Transition, Intelligent Data Migration, and Innovative Operations Management

    Ready for the future after SAP Solution Manager?

    SAP Solution Manager will be phased out at the end of 2027. Companies are now faced with the challenge of continuing their application lifecycle management processes in a modern, secure, and efficient manner. Pro Requirement is a complement to KeyUser Pro and offers you the perfect bridge from the monolithic Solution Manager to a platform approach based on SAP Cloud ALM and ServiceNow.

    Our Solution at a Glance

    With Pro Requirement, you benefit from an innovative platform that combines the strengths of ServiceNow and SAP Cloud ALM—for a smooth transition and smart operations after Solution Manager.
    • Incident Management: Efficient control and tracking of incidents
    • Workflow & Approvals: Optimized processes and transparent approvals
    • Solution Documentation: Structured storage and management of your documents

    Your Added Value with Pro Requirement

    In addition to intelligent integration, our Pro Transition offers extensive possibilities for data migration. Valuable information from your previous Solution Manager environment is transferred directly, securely, and conveniently to ServiceNow:
    • Historical incident data
    • Solution documentation
    • Test cases
    Tools such as SAP Readiness Check and SAP Cloud ALM for transformation help you navigate the transition. KeyUser Pro goes one step further—it ensures your SAP ALM landscape remains future-proof and all business-critical data is preserved. This always guarantees compliance and operational continuity.

    Innovation Meets Efficiency

    Take advantage of the synergy between SAP Cloud ALM, ServiceNow, and complementary solutions like LeanIX and Tricentis. KeyUser Pro integrates and orchestrates these components to close functional gaps and make your processes more flexible.
    Shape the end of Solution Manager with KeyUser Pro as the starting point for new digital innovations, increased efficiency, and sustainable business success. Contact us to find out how your company can move from SAP Solution Manager to a cloud-based, platform-oriented future!

    Watch an overview on YouTube or
    find us in the SAP store: KeyUser Pro – ServiceNow integration with SAP Cloud ALM and
    on ServiceNow store: Pro Requirement for KeyUser Pro with SAP Cloud ALM integration

    SolMan with Cloud ALM

     

    Benefits

    Complement SAP Cloud ALM with incident management

    SAP Cloud ALM no longer includes incident management like its predecessor, SAP Solution Manager. We integrate incident management with SAP Cloud ALM functionality. Incidents are categorized by customer’s business processes that can be synchronized with the process hierarchy of SAP Cloud ALM. Requirements can directly be created out of incidents with appropriate classification via the technical and process integration.

    Watch on YouTube

    Automate SAP Activate by using a combination of ServiceNow and SAP Cloud ALM

    ServiceNow will be used to automate the SAP Activate methodology. Our solution orchestrates the process by technically integrating ServiceNow with SAP Cloud ALM. Administrative tasks like the creation and approval of requirements and supporting fit-to-standard workshops are handled via ServiceNow while SAP Cloud ALM is used for operative tasks like project management, test management or transport management.

    Watch on YouTube

    Requirement Management

     

    Ensure a smooth handover of SAP projects to the future support organization

    Key users (or SME) are working in projects as process and functional experts. By doing so, they are also linked to their specific business processes as functional owners for requirements. Because our solution also uses these business process assignments for future ticket routing in support, it is already determined at the beginning of the project who will deliver process support during future operation. Support is automatically established.

    Support for the SAP Clean Core initiative

    The integration of the ServiceNow and SAP BTP platforms provides the possibility of freedom of choice in the development of customer-specific functionalities. Services and applications can access the APIs of SAP systems from both platforms, so that you can decide as required whether to develop additional applications on the SAP BTP or the ServiceNow platform in order to comply with the Clean Core concept. KeyUser Pro optimizes SAP Service Management on the one hand and ensures the handover of projects to support on the other by integrating ServiceNow with SAP Cloud ALM. In addition, non-SAP systems can also be easily integrated into the service management processes. KeyUser Pro thus also follows consequently the ServiceNow “Platform of Platforms” strategy.

    Automation and Traceability of S/4HANA Projects with Pro Requirement

      How Pro Requirement Enables Efficiency, Transparency, and End-to-End Processes through Orchestration of SAP Cloud ALM and ServiceNow

      Introduction

      Companies face the challenge of efficiently managing complex processes and ensuring seamless traceability in S/4HANA projects. Pro Requirement takes a decisive step forward here: by orchestrating SAP Cloud ALM with ServiceNow, a continuous, automated, and transparent project landscape is created—optimized for organizations with the highest standards for efficiency and compliance.

      Challenges in S/4HANA Projects

      Implementing S/4HANA offers advantages such as higher performance and modern user interfaces. However, the journey is characterized by complex requirements, diverse project stakeholders, and strict audit guidelines. In traditional projects, manual processes and media disruptions often lead to intransparency and sources of error.

      Pro Requirement: Integration of SAP Cloud ALM and ServiceNow

      What makes Pro Requirement special is the seamless orchestration of SAP Cloud ALM and ServiceNow. Requirements from business units, changes, tests, and approvals are centrally recorded, digitally managed, and automatically synchronized across system boundaries. This creates an end-to-end data and process chain: every event, decision, and status change are always traceable and documented—from start to finish, transparent at all times.

      Automation and Transparency in the Project Lifecycle

      By linking SAP Cloud ALM and ServiceNow, Pro Requirement automates recurring processes, minimizes manual errors, and accelerates project progress. Status changes, notifications, and handovers take place transparently, and project documentation is maintained continuously within ServiceNow. As a result, project teams are always optimally informed, and documentation remains available even after project completion, for example, for support purposes.

      End-to-End Traceability – Even for Regulated Companies

      All project steps—from requirements gathering to final testing—are comprehensively documented and can be retrieved at the push of a button for internal or external audits. This provides particular advantages for companies subject to regulatory requirements, as the solution ensures full transparency and compliance conformity. The overall concept is based on the SAP Activate methodology.

      SAP Activate

      The Benefits at a Glance

      • Automated workflows through SAP Cloud ALM and ServiceNow
      • Increased traceability and transparency throughout the entire project cycle
      • Central documentation on all requirements and decisions
      • Easy auditability—ideal for regulated industries
      • Optimal collaboration through centralized data management
      • Reduction of errors and media disruptions
      • Mapping of approvals and project governance

      Conclusion

      With Pro Requirement orchestrating SAP Cloud ALM and ServiceNow, S/4HANA projects become efficient, transparent, and fully traceable—even in highly regulated environments. Choose a solution that harmonizes digitalization, compliance, and project quality.

      SAP KeyUser Support with ServiceNow – KeyUser pro for SAP integrates SAP with ServiceNow

        SAP KeyUser Pro is our certified ServiceNow solution for SAP Service Management and integrates SAP GUI, SAP Fiori and SAP Cloud ALM. It implements the KeyUser model, covers the required governance and assures all processes and intefaces for an efficient KeyUser organization.

        KeyUser Support overall

        Target Groups:

        All SAP User, SAP KeyUser, SAP Service Organization

        ServiceNow applications:

        Platform Runtime

        Objectives:

        • Pre-configured processes and roles for the SAP Support, including the SAP KeyUser model
        • ServiceNow as the central tool for all service requests including SAP support
        • Integration of all Key Users into the support flow (first line of support)
        • Service- and Support Management
          • Creation of support requests directly from SAP GUI/Fiori in ServiceNow with transmitting runtime information
        • Change Management as a standalone solution or integrated with SAP Cloud ALM
          • Integration of SAP Cloud ALM for creating Requirements
          • Exchange of status information between SAP KeyUser Pro and SAP Cloud ALM

        ServiceNow Operation Center

          ServiceNow Operation Center

          Our ServiceNow Operation Center is supporting you in your day-today-tasks in your ServiceNow operation. We stagger our services dependent on your needs. We offer different Services Contracts that may cover all operational tasks in your ongoing operation except projects:

          • Regular Release upgrades
          • Bug fixing and support
          • Instance Monitoring
          • Customizations
          • Catalog customizations
          • workflow programming
          • Reports
          • …

          We may also support you in certain ServiceNow modules

          • IT Business Management
          • Service Portal Administration
          • Interfaces

          Simply get into contact with us and ask us for more.

           

           

          ServiceNow Consulting & Development

            Utilize our ServiceNow expertise also for your own projects. We know ServiceNow as well as necessary Service Management processes and this combination makes us your perfect partner for implementing, customizing and further developing your ServiceNow instance. Please have a look on a part of our consulting services:

            • Process consulting for Service Management and other internal processes like Project Portfolio Management, Project Management, Financial Management, HR Management and more. Translation into effective business solutions based on ServiceNow
            • Architecture design of your ServiceNow instance
            • Implementation of powerful Service Portals based on ServiceNow and integration with other platforms
            • Change Management during implementation of ServiceNow. E.g. project planning, user training, documentations
            • Customizing of your ServiceNow instance
            • Integration of ServiceNow into your software landscape
            • Development of scoped applications

            Contact

            Our approach

              Our approach

              We follow a holistic approach when we are going to optimize your Service Management. It is based on a combination of process optimization, role models, and governance. This will be complemented by using ServiceNow that runs the workflows. Especially for SAP Service Management, we offer a pre-configured business solution “SAP KeyUser Pro”  that is based on best practices of many companies. Parts of your internal ServiceNow operations might optionally be moved, for example, to Service Providers or to our ServiceNow Service Center in Barcelona. This might be the setting up of an extended workbench, which takes on subtasks of your ServiceNow operation. Therefore, we provide you with competence that includes support, customizing and the development of new functionalities.

              Our approach contains three phases:

              Goal setting

              During the preparation phase, we are analyzing with your team areas the potential to reduce operational costs through service optimization. As a result, you receive a meaningful business case as well as planning for the next steps. We also include Change Management tasks into our considerations, because this aspect is a critical success factor. On the one hand side, personal aspects of affected employees must be taken into account. On the other hand side, your internal IT processes might be adapted accordingly. 

              As an additional service, we might evaluate ServiceNow as the strategic platform for Service Management. It offers the advantage that the configuration of ServiceNow is then customized to your individual needs including the integration of outsourcing services into your landscape. Furthermore, you may renew your Service Management software to a state-of-the-art cloud solution. Especially, it offers the option to integrate your SAP and application support with your infrastructure support structures. This may offer additional cost and optimization potential in the long term.

              Transformation and transition

              We are setting up a transformation project with you to assure a seamless and frictionless service transformation. The transformation phase includes:

              • Project setup
              • Change Management for the organization, IT processes and tool integration
              • Knowledge Transfer
              • ServiceNow customization
              • Training
              • Solution handover

              We accompany you during the whole project phase either supportive or through managing the project fully by one of our experienced project managers including coordination with your internal organization and external partners. The project will be set-up according to your individual needs.

              During the transformation phase, all affected operationally relevant processes and interfaces will be established. During the following transition phase, Knowledge transfer will be assured and the services will smoothly be handed over.

              implementing extended workbench or outsourced operation

              Operation

              Our employees will closely work together with your staff to also assure an optimal service during ongoing operation. For ongoing operations, we offer dedicated Operations contracts up to the full operation of your ServiceNow environment.

              We are happy to give you more information during a personal meeting. Please get in touch with us and we will show you options on how to reduce your operational cost and how to optimize your internal service processes.

               contact

              Project Management

                A transformation of services or tasks require a solid preparation for your company. We will accompany you very closely during that phase so that a seamless transfer of services is guaranteed. This may be the introduction of our ServiceNow based Service Management solutions and related adaptions to your service organization or the relocation of services to a Service Provider or our Competence Center. This phase is very special and needs to be customized to your needs.

                We support you in setting the targets, for which areas service transitions, outsourcing or outtasking could be useful, followed by a solid business case calculation.

                Beside these strategic considerations we are going to plan with you the transformation and transition phase. Besides delivering the technical pre-requisites and the integration of possibly our team into your processes, we pay special attention to your employees. Our approach does not only covering process optimizations but also the necessary change management for your processes and internal organization. During this phase, we assure the required knowledge transfer, too.

                When the transformation and transition phase is completed, we assure delivery of services as defined within service level agreement.

                 

                Partners

                  During implementation of our solutions we can also activate our partner network, so that we are able to react on any request that goes beyond our solution portfolio.

                   ServiceNow

                  ServiceNow provides service management for every department in the enterprise including IT, human resources, facilities, field service and more. We use ServiceNow as our strategic platform for our services in case that the implementation of a new Service Management Software is required. Based on the ServiceNow platform, we offer our own Service Management solution for SAP environments.

                  SAP

                  One of the biggest software companies developing ERP software.

                  blue.works

                  Experts for everything around SAP Solution Manager with the mission to discover the huge potential of this excellent ALM tool for their customers.

                  STA

                  STA Consulting Kft. is our development partner for SAP developments. STA consulting was founded 2008 in Budapest, Hungary and has with SAP the state as SAP Application Development Partner.

                   

                  Nagarro is our partner for the implementation of SAP projects, especially in the regulated environment and for the life science industry.

                  Westtrax

                  West Trax is an international and independent analyst with focus on objective usage analyses of SAP systems. West Trax has performed more than 1.500 SAP analyses in 15 business areas, has its own KPI scan methodology and a benchmark database. Together with West Trax we offer a 360 degree analysis of your SAP implementation including the Service Management processes and governance.