Pro Requirement – Your Path to the SAP Cloud ALM Future.
Seamless Transition, Intelligent Data Migration, and Innovative Operations Management
Ready for the future after SAP Solution Manager?
SAP Solution Manager will be phased out at the end of 2027. Companies are now faced with the challenge of continuing their application lifecycle management processes in a modern, secure, and efficient manner. Pro Requirement is a complement to KeyUser Pro and offers you the perfect bridge from the monolithic Solution Manager to a platform approach based on SAP Cloud ALM and ServiceNow.
Our Solution at a Glance
With Pro Requirement, you benefit from an innovative platform that combines the strengths of ServiceNow and SAP Cloud ALM—for a smooth transition and smart operations after Solution Manager.
• Incident Management: Efficient control and tracking of incidents
• Workflow & Approvals: Optimized processes and transparent approvals
• Solution Documentation: Structured storage and management of your documents
Your Added Value with Pro Requirement
In addition to intelligent integration, our Pro Transition offers extensive possibilities for data migration. Valuable information from your previous Solution Manager environment is transferred directly, securely, and conveniently to ServiceNow:
• Historical incident data
• Solution documentation
• Test cases
Tools such as SAP Readiness Check and SAP Cloud ALM for transformation help you navigate the transition. KeyUser Pro goes one step further—it ensures your SAP ALM landscape remains future-proof and all business-critical data is preserved. This always guarantees compliance and operational continuity.
Innovation Meets Efficiency
Take advantage of the synergy between SAP Cloud ALM, ServiceNow, and complementary solutions like LeanIX and Tricentis. KeyUser Pro integrates and orchestrates these components to close functional gaps and make your processes more flexible.
Shape the end of Solution Manager with KeyUser Pro as the starting point for new digital innovations, increased efficiency, and sustainable business success. Contact us to find out how your company can move from SAP Solution Manager to a cloud-based, platform-oriented future!
Watch an overview on YouTube or
find us in the SAP store: KeyUser Pro – ServiceNow integration with SAP Cloud ALM and
on ServiceNow store: Pro Requirement for KeyUser Pro with SAP Cloud ALM integration
Benefits
Complement SAP Cloud ALM with incident management
SAP Cloud ALM no longer includes incident management like its predecessor, SAP Solution Manager. We integrate incident management with SAP Cloud ALM functionality. Incidents are categorized by customer’s business processes that can be synchronized with the process hierarchy of SAP Cloud ALM. Requirements can directly be created out of incidents with appropriate classification via the technical and process integration.
Automate SAP Activate by using a combination of ServiceNow and SAP Cloud ALM
ServiceNow will be used to automate the SAP Activate methodology. Our solution orchestrates the process by technically integrating ServiceNow with SAP Cloud ALM. Administrative tasks like the creation and approval of requirements and supporting fit-to-standard workshops are handled via ServiceNow while SAP Cloud ALM is used for operative tasks like project management, test management or transport management.
Ensure a smooth handover of SAP projects to the future support organization
Key users (or SME) are working in projects as process and functional experts. By doing so, they are also linked to their specific business processes as functional owners for requirements. Because our solution also uses these business process assignments for future ticket routing in support, it is already determined at the beginning of the project who will deliver process support during future operation. Support is automatically established.
Support for the SAP Clean Core initiative
The integration of the ServiceNow and SAP BTP platforms provides the possibility of freedom of choice in the development of customer-specific functionalities. Services and applications can access the APIs of SAP systems from both platforms, so that you can decide as required whether to develop additional applications on the SAP BTP or the ServiceNow platform in order to comply with the Clean Core concept. KeyUser Pro optimizes SAP Service Management on the one hand and ensures the handover of projects to support on the other by integrating ServiceNow with SAP Cloud ALM. In addition, non-SAP systems can also be easily integrated into the service management processes. KeyUser Pro thus also follows consequently the ServiceNow “Platform of Platforms” strategy.
