SAP Service Management with ServiceNow

SAP Service Management with ServiceNow – SAP KeyUser pro integrates SAP with ServiceNow

SAP KeyUser Pro is our certified ServiceNow solution for SAP Service Management and integrates SAP GUI, SAP Fiori, SAP Solution Manager and Focused Build Solution

Target Groups:

All SAP User, SAP KeyUser, SAP Service Organization

ServiceNow applications:

Platform Runtime

Objectives:

  • Pre-configured processes and roles for the SAP Support, including the SAP KeyUser model
  • ServiceNow as the central tool for all service requests including SAP support
  • Integration of all Key Users into the support flow (first line of support)
  • Service- and Support Management
    • Creation of support requests directly from SAP GUI/Fiori in ServiceNow with transmitting runtime information
  • Change Management as a standalone solution or integrated with SAP Solution Manager
    • Integration of SAP Solution Manager for creating Change Requests
    • Exchange of status information between SAP KeyUser Pro and SAP Solution Manager
    • If required, process integration with Focused Bild Solution

Deliverables

  • Installation of SAP KeyUser Pro
  • Interface between SAP GUI/Fiori with SAP KeyUser Pro
  • Interface between SAP Solution Manager and SAP KeyUser Pro
  • If required, interface to Focused Build Solution