SAP KeyUser Pro is our certified ServiceNow solution for SAP Service Management and integrates SAP GUI, SAP Fiori, SAP Solution Manager and Focused Build Solution
Target Groups:
All SAP User, SAP KeyUser, SAP Service Organization
ServiceNow applications:
Platform Runtime
Objectives:
- Pre-configured processes and roles for the SAP Support, including the SAP KeyUser model
- ServiceNow as the central tool for all service requests including SAP support
- Integration of all Key Users into the support flow (first line of support)
- Service- and Support Management
- Creation of support requests directly from SAP GUI/Fiori in ServiceNow with transmitting runtime information
- Change Management as a standalone solution or integrated with SAP Solution Manager
- Integration of SAP Solution Manager for creating Change Requests
- Exchange of status information between SAP KeyUser Pro and SAP Solution Manager
- If required, process integration with Focused Bild Solution
Deliverables
- Installation of SAP KeyUser Pro
- Interface between SAP GUI/Fiori with SAP KeyUser Pro
- Interface between SAP Solution Manager and SAP KeyUser Pro
- If required, interface to Focused Build Solution