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Newsletter 10/2018

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Focus on ServiceNow at b-rightsource

We have now focused our activities even more on ServiceNow and are setting our center of gravity on ServiceNow products, development and consulting.

Our product SAP KeyUser Pro will be enhanced with additional functionalities that include a tighter integration with SAP Solution Manager and products like Focused Build. Beside the Incident Management, the process Change and Release Management in combination with Solution Manager will be further extended and associated interfaces will be part of the product.

Around ServiceNow solutions, we have further enhanced our competences in products like Project Portfolio Management with financials or Resource Management and consult our customers, how they could manage and monitor their projects, project budgets and resources more efficiently with ServiceNow.

Additionally, we accompany you building a powerful Service Portal based on ServiceNow and integrate additional popular products like SAP or One Identity Manager. This allows our customers to supply a Single Point of Contact via the Service Portal, so that users need not to work with multiple tools and experience a uniform look and feel.

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Sie suchen einen kompetenten Partner, der sie nicht nur mit technologischer Beratung bei der Implementierung und Konfiguration von ServiceNow begleitet, sondern mit Ihnen auch ihre Prozesse betrachtet, diese in leistungsfähige ServiceNow Lösungen umsetzt und bei Bedarf auch weitere Produkte integriert? Dann sind sie bei uns an genau der richtigen Adresse.

Newsletter 11/2017

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Ever wanted to integrate your SAP Service Management with ServiceNow? Then we have the right solution. As a ServiceNow Bronze Technology Partner, we would like to present in our current newsletter the possibility to create a support ticket directly from SAP in SAP KeyUser Pro - our ServiceNow certified process solution for SAP Service Management based on ServiceNow. The features of SAP KeyUser Pro include a comfortable KeyUser search with corresponding role descriptions as well as processes for support, service, customizing and change & project requests.

New support inquiries are usually made by phone or website. In addition, with our solution you can also create a support ticket directly from SAP in SAP KeyUser Pro.

We would like to briefly introduce this possibility today. All necessary information for processing the request is automatically transferred from SAPGUI to SAP KeyUser Pro. The user needs not to navigate to the support page and open a support ticket. At the same time, the requestor and the fulfillers receive an e-mail notification with a reference to the ticket and a PDF file with further details. Of course, the employee can also open the support ticket directly from within SAP in ServiceNow.

Have we aroused your interest? Then take 5 min. of your time and watch our demo video to experience the possibility of ticket opening from SAP in picture and sound.

Interface between ServiceNow and SAP

SAP Integration in SAP KeyUser Pro

  • Integration of SAP with ServiceNow
  • SAP transaction-information directly available in the support ticket
  • E-Mail notifications for new support requests
  • Assignment of the ticket to the right person out of SAP
  • Additional PDF documents with support information included as an attachment to the ticket and e-mail


Here you'll find the description of SAP KeyUser Pro and the video
...

Are you fascinated and want to take the next step? Here you'll find SAP KeyUser Pro for download on the ServiceNow Store.

Newsletter 10/2017

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As a ServiceNow® Bronze Technology Partner we would like to make you aware of a special offer. The ServiceNow Jakarta release is already available since some time and Kingston will soon be released. We are pretty sure that you have already made up your mind to upgrade your existing instances. When there is a technology upgrade on your roadmap anyway – why not optimizing the performance of your solution in the same step? Doesn't it sound attractive to you to leverage double benefit from a single activity?


servicenow certified

Releaseupgrade to Jakarta

  • Analysis, testing, upgrade
  • Performance analysis of existing solutions (Customizations, custom scoped applications
  • Performance optimization (Client and server scripts, Netzwerk, tables and indices, …)

Newsletter 09/2017

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SAP KeyUser Pro Receives Application Certification from ServiceNow®

Zurich, Switzerland - 2017,22,09 – B-rightsource GmbH today announced it has received certification of its application with ServiceNow®. Certification by ServiceNow signifies that SAP KeyUser Pro has successfully completed a set of defined tests focused on integration interoperability, security and performance. The certification also ensures that best practices are utilized in the design and implementation of SAP KeyUser Pro’s Application with ServiceNow.

SAP KeyUser Pro bridges the gap between ITSM and SAP Service Management. Users are offered an intuitive web interface which makes it easy to submit requests to the right addressee, using a single point of contact for Service Management - the ServiceNow platform. SAP KeyUser Pro leverages the power of ServiceNow’s workflow and approval engines also for SAP support. All project information is stored in a single place, the customizing and project tasks. Requestors, approvers and project workers are always well informed about the status, find information easily and are well integrated into the task flows
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SAP KeyUser Pro

SAP KeyUser Pro

Built on NOWSAP KeyUser Pro is a business solution for supporting SAP Service Management. Best practice processes and governance models from existing SAP ...

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SAP KeyUser Pro - ITBM Integration

SAP KeyUser Pro - ITBM Integration

Built on NOWSAP KeyUser Pro - ITBM Integration is an enhancement of our product SAP KeyUser Pro. It is intended for customers that want to integrate SAP Service ...

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ServiceNow Consulting & Development

ServiceNow Consulting & Development

Utilize our ServiceNow expertise also for your own projects. We know ServiceNow as well as necessary Service Management processes and this ...

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Project Platform on Demand

Project Platform on Demand

Easy Project ERP is a service that will be supplied by b-rightsource for managing SAP projects. The service is based on ServiceNow's cloud platform ...

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ServiceNow Operation Center

ServiceNow Operation Center

Our ServiceNow Operation Center is supporting you in your day-today-tasks in your ServiceNow operation. We stagger our services dependent on your ...

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Project Management

Project Management

A transformation of services or tasks require a solid preparation for your company. We will accompany you very closely during that phase so that a ...

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Our approach

Our approach

We follow a holistic approach when we are going to optimize your Service Management. It is based on a combination of process optimization, role ...

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Partners

Partners

 

During implementation of our solutions we can also activate our partner network, so that we are able to react on any request that goes beyond our ...

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Our Company

Our Company

We are a young and dynamic team that has set its target to optimize the Service Management in your company. We are a Swiss-based company and we ...

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jobs

jobs

Developer and Consultant

Work for a Cloud company with excellent perspectives

We

  • are a pure cloud company of the latest generation. This means ...
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Management

Management

Our management has extensive experience in all IT related affairs in IT Management and operation and understands very well your issues of your ...

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