Ever wanted to integrate your SAP Service Management with ServiceNow? Then we have the right solution. As a ServiceNow Bronze Technology Partner, we would like to present in our current newsletter the possibility to create a support ticket directly from SAP in SAP KeyUser Pro - our ServiceNow certified process solution for SAP Service Management based on ServiceNow. The features of SAP KeyUser Pro include a comfortable KeyUser search with corresponding role descriptions as well as processes for support, service, customizing and change & project requests.

New support inquiries are usually made by phone or website. In addition, with our solution you can also create a support ticket directly from SAP in SAP KeyUser Pro.

We would like to briefly introduce this possibility today. All necessary information for processing the request is automatically transferred from SAPGUI to SAP KeyUser Pro. The user needs not to navigate to the support page and open a support ticket. At the same time, the requestor and the fulfillers receive an e-mail notification with a reference to the ticket and a PDF file with further details. Of course, the employee can also open the support ticket directly from within SAP in ServiceNow.

Have we aroused your interest? Then take 5 min. of your time and watch our demo video to experience the possibility of ticket opening from SAP in picture and sound.

Interface between ServiceNow and SAP

SAP Integration in SAP KeyUser Pro

  • Integration of SAP with ServiceNow
  • SAP transaction-information directly available in the support ticket
  • E-Mail notifications for new support requests
  • Assignment of the ticket to the right person out of SAP
  • Additional PDF documents with support information included as an attachment to the ticket and e-mail


Here you'll find the description of SAP KeyUser Pro and the video ...

Are you fascinated and want to take the next step? Here you'll find SAP KeyUser Pro for download on the ServiceNow Store.

As a ServiceNow® Bronze Technology Partner we would like to make you aware of a special offer. The ServiceNow Jakarta release is already available since some time and Kingston will soon be released. We are pretty sure that you have already made up your mind to upgrade your existing instances. When there is a technology upgrade on your roadmap anyway – why not optimizing the performance of your solution in the same step? Doesn't it sound attractive to you to leverage double benefit from a single activity?

servicenow certified

Releaseupgrade to Jakarta

  • Analysis, testing, upgrade
  • Performance analysis of existing solutions (Customizations, custom scoped applications
  • Performance optimization (Client and server scripts, Netzwerk, tables and indices, …)

SAP KeyUser Pro Receives Application Certification from ServiceNow®

Zurich, Switzerland - 2017,22,09 – B-rightsource GmbH today announced it has received certification of its application with ServiceNow®. Certification by ServiceNow signifies that SAP KeyUser Pro has successfully completed a set of defined tests focused on integration interoperability, security and performance. The certification also ensures that best practices are utilized in the design and implementation of SAP KeyUser Pro’s Application with ServiceNow.

SAP KeyUser Pro bridges the gap between ITSM and SAP Service Management. Users are offered an intuitive web interface which makes it easy to submit requests to the right addressee, using a single point of contact for Service Management - the ServiceNow platform. SAP KeyUser Pro leverages the power of ServiceNow’s workflow and approval engines also for SAP support. All project information is stored in a single place, the customizing and project tasks. Requestors, approvers and project workers are always well informed about the status, find information easily and are well integrated into the task flows