Newsletter 06/2020

SAP KeyUser Pro, the preconfigured and comprehensive SAP Service-Management solution based on ServiceNow, is now available in version 1.8 on the ServiceNow Store. In the latest version, we were able to further improve the Key User model with numerous additional functions. In particular, we would like to highlight:

  • Comprehensive integration of outsourcing partners into the support model, such as the management of outsourcing partners, their effort planning, and the approval of external expenses
  • Flexible approval processes in Change Management
  • Greater flexibility in the definition and processing of SAP-related services
  • Expansion of the SAP KeyUser Pro Dashboard with many additional reports

In addition, SAP KeyUser Pro has received the new "Built on now" certification from ServiceNow, which once again underlines the quality of our fully-fledged and market-recognized business solution. Just check out the ServiceNow Store for a full description of SAP Key User Pro.

We are particularly proud that we are now one of the few – if not the only – ServiceNow and SAP partners who can show you a fully digitized SAP Service-Management process end-to-end in a demo environment.  From the creation of a support ticket in the SAP GUI to the processing in ServiceNow to the integration of Change Management with SAP ChaRM.

Why not contact us immediately and make a demo appointment?

SAP-KeyUser pro integration

... and the best at the end. We are already working on the next version, where we pay special attention to the user-friendliness and the knowledge-supported ticket processing.

  • Knowledge-Centered Services for SAP Service-Management
  • Agent Workspace user interface
  • Mobile support

 Many fascinating topics for looking forward to.